Terms & cancellation
A starting point, not legal advice. Adapt these terms to your own practice before relying on them.
Programmes, fees and instalments
Every programme and every price is on the fees page — visible before you apply, never "on application". You can pay in full or in monthly instalments at no extra cost: two for the Interview Sprint, three for the Promotion Programme, six for Executive Presence. The first instalment is due before your first session; the rest fall on the same date each month. Fees are reviewed once a year and never change mid-programme.
If you'd rather not continue after the first 14 days, say so — you'll be refunded everything except the sessions already delivered, charged at the single-instalment rate. After that, unused whole sessions are refunded the same way if you end a programme early. I'd rather refund you than coach someone who's checked out.
Rescheduling and cancellation
- More than 24 hours' notice — move any session free of charge, as often as life requires.
- Less than 24 hours' notice, or a no-show — the session is counted against your programme. The hour was held for you, and evening slots rarely refill.
- If I cancel — the session is never counted, and you get first pick of the next available times.
The coaching itself
Coaching is a professional relationship with a shared target, not a subscription: we review progress openly at every stage, and the plan flexes when your calendar throws something real at it. I work within the EMCC and ICF codes of ethics, hold full professional indemnity insurance, and have regular supervision as those bodies require.
Coaching is not therapy, counselling or financial advice, and no outcome — offer, promotion or salary — is ever guaranteed. The disclaimer says this plainly, because you deserve it said plainly.
Employer-funded programmes
If your employer pays, we agree upfront exactly what they receive: an invoice, attendance, and at most the broad themes of the work. Session content stays between us, and you see anything shared before they do.
Confidentiality, in brief
What you share is confidential, with the standard limits: if I believed you or someone else were at serious risk of harm, or where the law requires disclosure, I may need to involve other support — wherever possible with your knowledge and involvement. I explain exactly how this works on the fit call.